Frequently Asked Questions
Everything you need to know about your 14/10 shopping experience.
How long will it take for my dog-themed gear to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy if my dog doesn't approve?
We offer a 30-day return policy for all unworn and unwashed items. If the fit isn't right or you've changed your mind, simply contact our support team to start a return or exchange.
How do I know which size shirt or harness to buy?
Each product page includes a detailed size chart. We recommend measuring your dog (or yourself) and comparing it to our guide to ensure a perfect fit every time.
Do you ship your products internationally?
Yes! We ship our merchandise to good dogs all over the world. Please note that international orders may be subject to local customs fees or import duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Where does the profit from my purchase go?
A portion of every sale goes toward the 15/10 Foundation, our non-profit dedicated to paying the medical bills for shelter dogs with special needs to help them find forever homes.